Return policy

RETURNS AND EXCHANGES

I gladly accept returns and exchanges. Contact me within 7 days of delivery.
-To be eligible for a return, your item must be unused and in the same condition that you received it.
-It must also be in the original packaging.
-We require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
-Any item not in its original condition, is damaged or missing parts for reasons not due to our (Milica Bubanja) design error.
-Any item that is returned more than 14 days after delivery.


The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
-Custom or personalized orders
-Items on sale


Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


WARRANTY

All of our products are covered by a one year warranty starting from the day when the original order was received.


Warranty Terms

-Customer will be responsible for the shipping fee to send the piece of jewelry to our address.
-Customer should make sure that items are safely packed before sending them back.
-We will not be responsible for any lost or stolen items
-When sending back the items, customer must use a shipping method that has tracking on it.
-Milica Bubanja Art Studio reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond normal wear.