GENERAL TERMS OF OPERATION OF THE ONLINE STORE https://www.milicabubanja.com/

1. GENERAL

The general conditions are drawn up in accordance with the applicable Slovenian legislation and the Consumer Protection Act (ZVPot). The general conditions of operation of the milicabubanja.com online store (hereinafter: the online store) set out the conditions of purchase and sale of products in the online store managed by the company Milica Popović Bubanja s.p. Nove Fužine 43, 1000 Ljubljana, registration number: 9516778000, tax number: 16013298. In the online store, the customer can order jewelry. The general terms and conditions are publicly published in a visible place on the website and are permanently accessible on all pages of the online store. The buyer is bound by the general conditions valid at the time of purchase or submission of orders. The provider reserves the right to change the general conditions in the online store at any time and without prior notice. Changes come into effect on the day of their publication. All changes to the general conditions are binding for users.

2. AVAILABILITY OF INFORMATION

The online store undertakes to provide the customer with the following information before he is bound by the contract or offer: Company information (name, registered office and company registration number) Contact information for faster communication (phone, e-mail) Essential features of the items in the offer Availability of items Delivery conditions (method, place and deadline of delivery) The prices, which must be clearly defined, must be displayed or already include VAT and transport costs and other duties Method of payment and delivery Time validity of the offer The term within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to withdraw in accordance with Article 43 of the ZVPot; in cases where the consumer does not have the right to withdraw in accordance with Article 42 of the ZVPot, he is expressly informed of this) An explanation of the complaint procedure, including all information about the contact person or customer service department

3. ORDER OF PRODUCT OR SERVICE

Products and services can be ordered in the online store 24 hours a day, 7 days a week. The service is provided in the territory of the Republic of Slovenia. The order can be executed by a natural or legal person. If the purchase is made by a legal entity, it is necessary to fill in additional data fields to identify the legal entity and the responsible person of the legal entity. The order becomes valid and irrevocable when the buyer submits it (presses the "complete purchase" button in the basket), and immediately afterwards receives an electronic notification from the provider about the successful submission of the order. This electronic notification did not confirm that the product was in stock or that shipping had begun. In the case of payment by payment card or cash on delivery, the order will be confirmed and shipped no later than 5 working days after the order is submitted, namely with a new electronic notification about the confirmation and dispatch of the order. In the case of payment by advance invoice, the buyer will receive a notification about the order confirmation and shipment immediately after the payment of the order. When the total amount of the order is transferred to the provider's current account, the order is paid. The buyer has 7 days to pay for the order according to the proforma invoice, if he does not pay the order during this time, the provider can cancel the order/contract. If the ordered product is not in stock or the order cannot be fulfilled for other reasons, the buyer will be informed about this by e-mail. In the event of an error, the buyer can cancel the order at no additional cost during the time until receiving the electronic notification about the confirmation and dispatch of the order. By placing the order, the buyer confirms that he was familiar with the general terms and conditions and that he was explicitly warned about them. You do not need to register to make a purchase in the online store. The data is stored in the customer database and the customer can request access to his personal data. In any case, the user can request a purchase contract via email: milica@milicabubanja.com

4. PRICES AND GIFT VOUCHERS

All prices are in euros (EUR) and do not include value added tax (VAT), nor do they include delivery or postage costs. When purchasing, prices and discounts apply at the time of placing the order. Due to the nature of online business, the offer and prices in the milicabubanja.com online store are updated and changed due to changes in gold and silver stock exchange prices. The validity periods of the promotional prices are indicated in the online store. Promotional prices or special discounts valid at the time of purchase are automatically taken into account when the order is placed and do not need to be claimed separately. If, for any reason, the promotional price or discount is not taken into account in the system during the final billing, the user must notify the provider in advance and request a correction of the billing or correction of the error in the price. If the buyer settles the amount that was finally calculated without a specific discount or promotional price, it is considered that he has accepted the price from the final calculation and does not raise a subsequent objection with the provider. However, depending on the individual circumstances, the provider may, at its own discretion, decide to refund the price difference to the customer or issue a credit card for future purchases in the online store. The listed prices only apply to purchases in the online store of Milica Popović Bubanja s.p. Price in the milicabubanja.com online store Listen content_copy share More about this source text Source text required for additional translation information Send feedback Side panels History Saved Contribute

GIFT VOUCHERS

A voucher is a gift card that milicabubanja.com sends to the customer in physical or electronic form against payment. Each gift voucher is marked with its own code (unique serial number), and the seller (Milica Popović Bubanja s.p.) is obliged to accept it as payment for a purchase via the milicabubanja.com online store. The voucher can be purchased in the milicabubanja.com online store. The same terms and conditions apply to the purchase of a gift certificate as to the purchase of other items. If you need a voucher right away, you can write to milica@milicabubanja.com for help The validity of the gift voucher is 1 year from the date of issue of the voucher, unless otherwise indicated on the voucher. Voucher cannot be exchanged for cash. The voucher can only be redeemed for the full amount. If the value of the purchase is higher than the value of the voucher, the holder of the voucher must pay the difference. The value of the purchase must be higher than the value of the voucher. Using the voucher: Select the products you want to buy and add them to the basket. In the online checkout, enter the gift card code in the "gift card" field and click "use gift card".

5. PAYMENT OPTIONS and INVOICING

Several payment methods are available in the online store: 1. Payment on collection (upon collection of the shipment) The buyer pays the ransom on the spot upon taking over the ordered package to the delivery person. It is only valid for delivery within Slovenia 2. Payment by card (Visa, Mastercard) or PayPal At the end of the purchase, the buyer pays for the order via the online bank/form. Delivery is handled by Pošta Slovenija or DHL Express, delivery is charged according to the price list. The online store sends the customer an invoice in printed form in a package together with the ordered items, or, if the customer wishes, also an e-invoice. The price and all costs related to the purchase are detailed on the invoice. Until the full purchase price is paid, the selected items remain the property of the provider.

6. RETURN OF GOODS

The milicabubanja.com online store is not obliged to replace purchased goods without identified defects. The suitability of each product is checked before the order is shipped.

7. COMPLAINT

The provider is responsible for material defects of purchased products in the online store. The buyer reports the complaint to the e-mail address: milica@milicabubanja.com, and must attach a copy of the original invoice to the returned goods. The provider will confirm the receipt of the complaint within 5 working days after the customer's written message and will inform him how the complaint processing procedure will proceed. 

8. WARRANTY

When purchasing any product purchased in the online store, you receive a purchase receipt and a certificate - which metal the product is made of and which stones/crystals are inserted. The purchase receipt and/or certificate is a valid warranty card that gives a 1-year warranty for silver and gold jewelry, against all manufacturer defects. If you are buying the product as a gift, add a certificate to the recipient.

9. MATERIAL FAULT

A fault is material when: The article does not have the properties necessary for its normal use.      The article does not have properties that are necessary for the specific use for which the buyer is buying, but which the seller was aware of or should have been aware of The article does not have properties and features that have been expressly agreed upon or prescribed The seller delivered an item that does not match the sample The suitability of the item is compared with other flawless items of the same type, as well as with the manufacturer's statements or the information on the item itself. The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.

10. ACCEPTANCE OF ITEMS

The buyer is obliged to pick up the item ordered in the online store within 7 days of receiving the notification from the delivery person. Otherwise, the package is forwarded from the delivery service back to the sender's warehouse. Once the package is returned to the warehouse, the customer can pick it up in person at the company's physical store, otherwise the order will be canceled. Listen content_copy share More about this source text Source text required for additional translation information Send feedback Side panels

11. COMPLAINTS AND DISPUTES

The milicabubanja.com online store complies with consumer protection legislation. Thus, it tries its best to fulfill its duty of providing an effective complaint handling system. In case of problems, the buyer can contact the online store by phone at +38641357144 or by e-mail at info@milicabubanja.com The appeal process is confidential. We strive to resolve any disputes amicably. The sales contract between the milicabubanja.com store and the customer is concluded in the milicabubanja.com online store at the moment when milicabubanja.com sends the customer the first email confirming his order. From this moment, all prices and other conditions are fixed and apply both to milicabubanja.com and to the customer.

Milica Popović Bubanja s.p.

Milica Bubanja